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<h3>Customer Care</h3>Our Customer Care office is here to answer your jamón questions or help you select just the right jamón!HOURS: Monday-Friday: 9am-8pm ETPHONE: 800-710-4304FAX: 757-566-9603EMAIL: <a href="mailto:support@jamon.com">support@jamon.com</a><h3>Order Tracking</h3>To track your Jamon.com order, <a href="/status/orderstatus.html">click here</a>.<h3>Returns</h3>We want you to be completely satisfied with your purchase. If there’s an issue, we’ll work with you to make it right.Contact our Customer Care team at <a href="mailto:support@jamon.com">support@jamon.com</a> or 800-710-4304, Monday-Friday from 9am-8pm ET. We typically respond within one business day.To read more about the Jamon.com Returns Policy, <a href="/support/returns.html">click here</a>.<h3>Business Office &amp; Warehouse</h3>Jamon.com3601 La Grange Parkway Toano VA 23168Customer Care: 800-710-4304 (Hablamos Español)Please use this form to share questions, comments or suggestions. We will get back to you within one business day.

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<h2>About Us</h2>Our family's passion for jamón began in the 1970s when we lived in El Puerto de Santa María in southern Spain. Every bar and restaurant we visited featured a display of jamones hanging from the ceiling, filling the room with the aroma of cured ham. Paper thin slices of Serrano or Ibérico ham seemed to accompany every meal. The people of Spain consume more ham per person than anywhere else in the world, and the reason is the addictive flavor of these beautifully cured hams.In 1998, Serrano hams were finally permitted in the U.S. We shipped some of the very first Serrano hams to customers that year, working out of our family garage. In 2007, working out of a modern warehouse this time, we shipped the first Ibérico hams to reach America’s shores. We now have a USDA inspected facility where we slice and package imported Jamón Serrano and Ibérico, providing you with the freshest ham in the US. Jamon.com is our showcase for Spain’s famous hams. Working in conjunction with our sister business, La Tienda, we warehouse our hams in temperature controlled facilities and package them to arrive in top condition. All whole hams are packed with detailed storage and slicing instructions.The Harris family has over 20 years of experience in importing and delivering hams from Spain. Our mission is to deliver your order quickly and in excellent condition so that you can experience the authentic flavor of Spanish jamón in your home.

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<h2>Jamon.com Accessibility</h2>We work hard to make our website content accessible and user friendly. If you are having trouble viewing the content on this site or navigating the site, please call Customer Care toll-free at 800-710-4304 or email us at&nbsp;<a href="mailto:support@jamon.com">support@jamon.com</a>, and we will be happy to assist you.

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<h2>COOKIE POLICY</h2>This Cookie Policy explains how Tienda Inc. (“La Tienda,” “Jamon.com,” ”we,” "us," or “our,") and our corporate affiliates use cookies and similar technologies to recognize you when you visit our sites on which this Cookie Policy is posted and that are operated by Tienda Inc. It explains what these technologies are and why we use them, as well as your rights to control our use of them.What is a Cookie?A cookie is a small data file that is placed on your device when you visit a website. Cookies are widely used in order to make websites work or to work more efficiently, as well as to provide reporting information. A cookie may have unique identifiers and reside, among other places, on your device, in emails we send to you, and on the websites.Cookies set by us are called "first-party cookies". Cookies set by parties other than us are called "third-party cookies." Third-party cookies enable features or functionality provided by third parties in connection with our websites (latienda.com&nbsp;and jamon.com), for example, advertising, interactive content, and analytics. The parties that set these third-party cookies can recognize your device both when it visits the website in question and also when it visits certain other websites.We may use other technologies similar to cookies like web beacons, which are sometimes called "tracking pixels" or "clear gifs." These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our websites or opened an email that we have sent them. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.Our websites may also use "Flash Cookies" (also known as Local Shared Objects or "LSOs"), which are different from browser cookies because of the amount and type of data stored.Why do we use cookies?We use first-party and third-party cookies for several reasons. Some are required for technical reasons in order for our websites to operate. Others provide a better experience on our websites by remembering some of your activities on the Websites (including through our plug-ins, widgets, and embedded content). Other cookies enable more relevant advertising and better analytics.Essential Cookies.&nbsp;Some cookies are required for the websites to operate, for example, in the following ways:a.&nbsp; &nbsp; To identify you as being logged into the websitesb.&nbsp; &nbsp; To make sure you connect to the right service on our websites when we make any changes to the way the websites worksCookies for Features and Services.&nbsp;Some cookies provide a better experience on our websites. For example, without cookies to remember some of your settings and activities on our websites, the following functionality may become unavailable:a.&nbsp; &nbsp; Adding purchases to your cart and remembering the products you have addedb.&nbsp; &nbsp; Remembering settings you have applied, such as layout, text size, preferences, and colorsc.&nbsp; &nbsp; &nbsp;Remembering if we already have asked you to complete a survey or if you already have engaged with particular content on the websites to avoid showing these items to you againCookies for Analytics and Personalization.&nbsp;Some cookies collect information about how you use the websites to help us improve how our websites are being used, and to help us understand what may interest you and personalize your experience accordingly. These cookies, for example:a.&nbsp; &nbsp; Generate statistics on how the websites are used, including to measure any errors that occur or to obtain data on the number of users of the websites that have viewed a productb.&nbsp; &nbsp; Test different designs for the websitesc.&nbsp; &nbsp; &nbsp;Help us track email response rates, identify when our emails are viewed, and track whether our emails are forwardedd.&nbsp; &nbsp; Collect or transmit information about you, such as your browser type and search preferences, and your use of the websites or third-party sites that incorporate part of the websitesAdvertising Cookies.&nbsp;We and third parties use cookies to make advertising more relevant to you. They perform functions like measuring the performance of ads, preventing the same ad from continuously reappearing, ensuring that ads are properly displayed, and in some cases selecting ads that are based on your visits to our websites and other sites. These cookies, for example:a.&nbsp; &nbsp; Provide feedback to advertising partners that one of their visitors also visited the websitesb.&nbsp; &nbsp; Provide our advertisers with data relating to ads that have been displayed to you or that you have clicked on, and the date and time of your usec.&nbsp; &nbsp; &nbsp;To show you relevant advertising off of the websitesd.&nbsp; &nbsp; To understand what actions you take on the websites after receiving our advertisingThird-Party Cookies.&nbsp;We work with analytics service providers, advertising partners, and advertising networks that may have access to your device information but does not enable them to collect your name, contact details or other personal information unless you choose to provide this information.How can I control cookiesYou can amend or "opt out" of the collection of any information through cookies or other tracking technology by actively managing the settings on your browser or mobile device. Please note that turning off or deleting cookies will not prevent device identification and related data collection from occurring. If you choose to reject cookies, your access to some functionality and areas of our website may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser's or mobile device's technical information for instructions on how to delete and disable cookies, and other tracking/recording tools.In addition you can also "opt-out" of the collection of any information through cookies or other tracking technology of businesses participating through the&nbsp;<a href="http://www.youronlinechoices.eu/">European Interactive Digital Advertising</a>, the U.S.&nbsp;<a href="https://www.networkadvertising.org/about-nai/">Network Advertising Initiative</a>&nbsp;or the U.S.&nbsp;<a href="http://www.aboutads.info/choices">Digital Advertising Alliance</a>. Please visit these organizations' opt-out pages to learn about how you may opt out of receiving web-based personalized ads from participating businesses. You can access any settings offered by your mobile operating system to limit ad tracking or install the AppChoices app to learn more about how you may opt out of receiving personalized ads in mobile apps.If you do not want Flash Cookies stored on your device, you can adjust the settings of your Flash player to block Flash Cookies storage using the tools contained in the&nbsp;<a href="http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html">Website Storage Settings Panel</a>. You can also control Flash Cookies by going to the&nbsp;<a href="http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.html">Global Storage Settings Panel</a>&nbsp;and following the instructions (which may include instructions that explain, for example, how to delete existing Flash Cookies (referred to "information" on the Macromedia site), how to prevent Flash LSOs from being placed on your device without you being asked, and (for Flash Player 8 and later) how to block Flash Cookies that are not being delivered by the operator of the page you are on at the time). Please note that setting the Flash Player to restrict or limit acceptance of Flash Cookies may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with our services or online content.How often will you update this Cookie Policy?We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.More information about cookiesIf you have any questions about our use of cookies or other technologies, please email us at privacy@tienda.com.Useful information about cookies can be found at:&nbsp;<a href="http://www.allaboutcookies.org/">http://www.allaboutcookies.org</a>A guide to behavioral advertising and online privacy has been produced by the internet advertising industry which can be found at:&nbsp;<a href="http://www.youronlinechoices.eu/">http://www.youronlinechoices.eu</a>Information on the ICC (UK) UK cookie guide can be found on the ICC website section:&nbsp;<a href="http://www.international-chamber.co.uk/our-expertise/digitaleconomy">http://www.international-chamber.co.uk/our-expertise/digitaleconomy</a>More information about analyticsOur website uses Google Analytics, a web analysis service from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses cookies - text files that are stored on your device and make it possible to analyze how you utilize the site. The information generated by the cookie (including the IP address) is transferred and stored on a Google server located in the United States.Google uses the information on our behalf to evaluate how the site is used, create reports about the activities on the site for the site operators, and to perform additional services regarding website and internet utilization.Further you can prevent the collection and processing of cookie created data relating to your utilization of the website (including your IP) via Google by downloading and installing the browser-plugin available under the following link:&nbsp;<a href="https://tools.google.com/dlpage/gaoptout?hl=en">https://tools.google.com/dlpage/gaoptout?hl=en</a>You can refuse the use of Google Analytics by clicking on the following link. An opt-out cookie will be set on the device, which prevents the future collection of your data when visiting this website:&nbsp;<a href="https://tools.google.com/dlpage/gaoptout?hl=en">Disable Google Analytics</a>Further information concerning the terms and conditions of use and data privacy can be found at&nbsp;<a href="http://www.google.com/analytics/terms/gb.html">http://www.google.com/analytics/terms/gb.html</a>&nbsp;or at&nbsp;<a href="https://www.google.de/intl/en_uk/policies/">https://www.google.de/intl/en_uk/policies/</a>.Effective May 25, 2018

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<h2>Our Returns Policy</h2>We want you to be completely satisfied with your purchase. If there’s an issue, we’ll work with you to make it right.Contact our Customer Care team at <a href="mailto:support@jamon.com">support@jamon.com</a> or 800-710-4304, Monday-Friday from 9am-8pm ET. We typically respond within one business day. Return Policy:<ul><li>Damaged or Defective Items: If your order arrives damaged or defective, please email photos to <a href="mailto:support@jamon.com">support@jamon.com</a> so we can improve our packaging. We will issue a full refund to your original payment method. (Please note, your bank may take up to 10 additional business days to post the refund.)</li><li>Customer Errors: If you ordered the wrong item, you may return it at your expense. We will send a replacement, billing you for shipping and any price increase or refunding you the difference if the replacement costs less.</li></ul>

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<h2>Quality Commitment</h2>We want you to be completely happy with purchases made from Jamon.com. Our care and attention starts with the selection of products from the finest jamón producers in Spain, and ends when you are happy with your order.Products are stored under climate-controlled conditions in our warehouse and packed with the utmost care in environmentally sensitive (recycled, recyclable and/or reusable) containers to arrive in pristine condition.If you ever have a problem with one of the items you've purchased, just call or email us. If your order arrives damaged or we shipped incorrect products, we will send replacements. If you are unhappy with your order for any other reason, it is our goal to resolve the problem quickly and to your satisfaction.As a family company, we stand behind our products 100% - please let us know if there is anything we can do to improve our products or our service.

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<h2>Security &amp; Privacy</h2>Thanks for shopping at Jamon.com. We have implemented every possible safeguard to ensure the security and privacy of your transactions with us.Secure Shopping All of your order information is confidential and encrypted so it cannot be accessed by anyone outside of Jamon.com or La Tienda.com. We use the industry leading technology called Secure Sockets Layer (SSL) to ensure that your information and credit card number are safely transported online.Our security supplier is McAfee. The McAfee logo is prominent on all of our shopping cart pages when you are ordering. You can also find out if your transaction is guarded by SSL by checking for the picture of the unbroken key or closed lock when you click the Checkout button in the cart. Either indicator means SSL is hard at work.Still another easy way you can tell if SSL is guarding your transaction is to check the URL address at the top of the page. It should change from 'http' to 'https' when processing secure transactions. Lastly, we have hired the services of 'Hacker Safe' and 'Protect Point.' Hacker Safe continually scans our ports, looking for a chink in our armor and then immediately alerts us if any vulnerabilities are found. Protect Point is a hardware device that filters all incoming web traffic, blocking any suspicious page requests.Cookies Cookies are tiny pieces of information that are temporarily stored by your hard drive, and used for record keeping purposes (for instance, to save what you put in your shopping cart). We use cookies to make visiting and using our site easier. Most web browsers accept cookies. You can enable cookies as shown below, or you can call us at our toll free number.To Change Your 'Cookies' Settings You can change your browser option to accept cookies by:Chrome - click the menu icon on the browser toolbar, select 'Settings.' Click the 'Show Advanced Settings...' link, then click 'Content Settings.' In the 'Cookies' section, make sure 'Allow Local Data' is selected to allow both first-party and third-party cookies. Click 'Done.'Firefox - on your top menu bar, select 'Tools' and then 'Options'.' Select the 'Cookies' area and check the box to say 'Allow Sites to Set Cookies' then 'OK.'Internet Explorer - on your top menu bar, select 'Tools' and 'Internet Options.' Select the 'Privacy' tab and then click 'Advanced.' Under 'First Party Cookies"', click 'Accept' and hit 'OK.'&nbsp;

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<h2>SHIPPING INFORMATION</h2><h2>Shipping Times</h2>We pride ourselves on how quickly we process orders. Most orders are processed and shipped within one to two business days, except during the period leading up to Christmas.To protect the quality of your products, orders containing perishable products placed after 2pm ET on Wednesday may be held to ship the following Monday if your perishable order will not arrive by Saturday with your chosen delivery method. Please contact our Customer Care Office at <a href="mailto:support@jamon.com">support@jamon.com</a> or 888-331-4362 if you would like to expedite your perishable order.<h2>Shipping Regions</h2>Jamon.com ships to the United States, Canada, Guam and Puerto Rico. We also offer FREE SHIPPING to FPO/APO/DPO addresses via U.S. mail, perishables excluded. There are some items that can't be shipped internationally, either because of customs laws or because they are perishable. We do not deliver to Europe or the UK.&nbsp;<h2>Shipping Rates &amp; Fees</h2>Our shipping fees cover the processing, handling, packing and delivery of your order. Delivery fees&nbsp;do not include surcharges that may apply to some items.<h2>Free or Discounted Shipping Promotions</h2>We occasionally offer free or discounted shipping for select orders and/or products. These shipping promotions are valid only for orders shipping to the lower 48 U.S. states (excludes Alaska, Hawaii and Puerto Rico). Sorry, free shipping is not available to Canada. Free or discounted shipping may also not be available for orders containing perishable products. Shipping discounts or promotions cannot be combined with other offers and are not valid for previous purchases, wholesale orders or at our retail store and restaurant.<h2>Saturday Delivery</h2>Saturday Delivery service is available on our website on days when it is applicable.<h2>Available Shipping Methods</h2>Economy Shipping - 2-7 business days (depending on your location - we are shipping from Virginia)Standard Shipping - 2-6 business days (depending on your location - we are shipping from Virginia)Two Business Day Shipping - 2 business daysOne Business Day Shipping - 1 business day<h2>Questions?</h2>We would love to hear from you! Call us at 888-331-4362 (Monday-Friday from 9am-8pm ET) or email&nbsp;<a href="mailto:support@jamon.com">support@jamon.com</a>.

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