Some of our customers have taken the time to write and we'd like to share those letters with you. Share your comments with us. too.
“Thank you! By the way, the chips and anchovies are fabulous just like Rachel Ray said they were!”
"Wow, I was so impressed with your website and all the Spanish food items you carry. I really miss ole Spain. I too was stationed at Rota Naval Station from 1990-1996. 3 Years with VQ-2 and another 3 years with AIMD. I was also stationed in Naples, Italy for 2 years but that’s another story in itself. I really miss the tapas and the picos or the bread stick. I’ve tried to explain things to my family but seeing and tasting are the senses you really have to experience. We are Cuban and because of our Spanish roots we also drink the strong coffee and the same type bread. Even the Chorizo or sausage is something that my mom used quite a bit in cooking. I’m going to surprise her with an order from your site when I have time.I remember many a days stopping off at the tapas bar outside the main gate across from the slaughter house. It’s where all the cab drivers use to stop. I use to live down the main drag in an apartment above Shorty’s one of the local fast food joints. I also lived in another little apartment on the side of Rota that was on the side of the bay near Cadiz a street called Dr. Fleming. Boy do I miss it all. Puerto de Sta Maria with all the seafood places. Let me not keep going.
Thanks for bringing the experience home to the states."
"THANK YOU! Gracias...for my last order. Your service is extraordinary! All of the products are excellent. I appreciate your attention to detail."
"Gracias! Thank you for all the extra effort to fulfill my order after some mishaps with the paella and the bacalao. I am grateful. This is my first experience with making paella and it has been fun -- and delicious!"
"Thank you to everyone who works at La Tienda. My husband is from Spain and we order something from La Tienda every year. In our last order, there was one thing missing and I wrote to you to ask about it. Without questions, without asking for proof that the item was not sent, you immediately responded that the item would be shipped that day. We received the sweets, expertly packaged, as is everything that you send, along with a thank you gift from you. I have never ordered from a more customer-friendly company committed to the ideals of the founder and the stated declarations of the company itself.Thank you for providing top quality Spanish products that remind us all of the delicious food we either grew up with or experienced while we visited Spain!"
"All the products we bought were enjoyed and gifted for the holidays. All were great...just had a pasta casserole made with the little sausages I purchased and everyone enjoyed it greatly. Everything arrived on time and in great shape. Thank you for your service and for making these items available."
"La Tienda!! The BEST place to purchase gifts and food from our beloved Spain!! We received our box fast and very professionally wrapped and prepared. WOW. Will keep buying over and over...funniest thing? We came back from Spain last month and placed and order with you last week!! That's how good you are!! THANK YOU!!"
"I e-mailed with a question earlier today, and received a call shortly thereafter. THANK YOU! You guys are class all the way!"
"Your website is great. I think the best I have ever used. Thank you."
"I just wanted to thank you for your excellent customer service – I contacted you about a problem with some padron peppers and you all sent me a new shipment! Thank you for standing behind your product, I look forward to ordering from you in the future."
"Congratulations on sixteen sweet years providing great products and magnificent service to the likes of this particular fan of all things Spanish. May your business flourish for another sixteen!"
"I received the Blue Flor Sangria Pitcher yesterday and it is gorgeous. Will be great to slice fruits into it. Can't wait to taste it."
"I went to Spain many times between 1968 and 1972. I fell in love with the taste of cafe con leche. In the last 40 years I have been unable to replace that taste. Today I received my order of Torrefacto from La Tienda. Finally I have that taste again. Thanks!"
"Just wanted to tell you that I received my order last week. Everything is OK. Great packaging. The rice was a wonderful gift. THANK YOU for everything. Well done job and keep it up..."
"I recently purchashed the mini paella kit and tonight I finally had a chance to use it. Having never made paella before I went by the included recipe. Wow!! This dish is fantastic. I really like the calasparra rice. You have a new loyal customer!"
"I have been online shopping for many years and this was the best customer service I have received from any company in a long time. Keep up the good work!"
"I've been a customer for several years. Today in the NY Times, "The Haggler" wrote about how many customers have terrible customer service. The thought that went through my mind was: "Perhaps La Tienda should hold training sessions for other companies." Your customer service is outstanding, and I just wanted to let you know how much I appreciate it. Thanks."
"I just wanted to thank you for offering the uncooked Bellota pork. I cannot look at regular pork anymore. I cooked it as you suggested and it was a whole new experience. Served it the 4 loaves of your bread as a side."
"Today, I received the replacement Maja Perfumed Talc and the Turron Alicante.La Tienda is a truly classy company with the best customer service ever!!! After I had informed you about my shipping problem, without further ado, you immediately sent me a replacement the very next day!!! No questions asked! If that is not the hallmark of a truly outstanding retailer, I do not know what is.Please accept my gratitude. You can be assured that I will always be a loyal customer and will definitely tell friends about this pleasant experience. This can be the classic classroom example of how a progressive and forward-thinking company turns around and keeps its customers happy and satisfied."
"I am a Spanish teacher in Birmingham, Alabama and I just wanted to thank you for bringing me such joy whenever I receive your catalog. I have ordered things from you in the past (not as much as I would like due to my teacher budget) and have enjoyed them completely. Even though I am American, my soul is Spanish and your company has helped me get through the heartaches of not living in Spain. Thank you so much for what you are doing and keep it up!PS - I use your catalogs in my classroom to teach the food culture of Spain!!"
"Thank you so much for such quick delivery. I used my large cazuela for paella, which turned out to be my best attempt, and I've been at that dish for decades. The small cazuelas were used for tapas and they were so functional and my shrimp was a hit. So glad I found you online and will be ordering with you again soon."
"I just tried your new Ibérico pork. It was like candy melt in your mouth good. Grilled it to 145 med rare. I will buy more and spread the word. You're a great company and awesome products."
"I ordered a Sangria pitcher for a friend who was retiring. I saw it on my wine intro newsletter. I ordered it and I must say the picture did not do it justice. It is perfect and it was wrapped so well in shipping that it took me 10 minutes to unwrap it. Thank you. Not a chip. I will be using you much in the future and recommending you to everyone. Keep those e-mails coming!!"
"I've decided to send a little thank you after years of enjoying your products. I purchased the Paella Pan and Burner from you and could not be happier. Thank you for having a great on line service and offering products from a great country."
"Congratulations on your 15th anniversary! I love your store and all the wonderful Spanish food plus the outstanding service you provide. I am looking forward to another 15 years with you."
"Just used our Paella pan, cooker and ingredients for the first time last night. Celebrated my 55th birthday and had a Spanish Party. It was a hit with everyone, delicious and looked gorgeous. My husband just left work to go home and eat leftovers."
"Cannot express favorably enough my experience seeking Customer Service advice. I needed a Tortilla Pan compatible with induction cooktops. This can only be determined by attaching a magnet to the bottom of the pan. If it sticks, it works. If it doesn't "forget about it." Your Customer Service representative who treated me like "an old friend," ran down to the warehouse, magnet tested the pan and called back immediately! Pan is on the way! Thank you all. Great new marketing point "LaTienda pans are induction friendly." I am thrilled!"
"The rice arrived on Friday and was needed on saturday. Your service is impressive. I had a gold medalist chef doing the paella. One of my guests, Dr. Richard Beamish, a world known biologist, said it was the best he had ever had. The taste of the rice was superb. Thank you."
"I'm on the South Beach Diet and need something FAST for breakfast (if it takes too long to prepare, I eat something stupid or skip it entirely). This morning, I cooked 2 eggs and topped them with a large spoonful of Salsa Tumaca. Absolutely DELISH!!! I don't have to worry about breakfast anymore!! THANKS"
"Wanted to let you all know how pleased I am with La Tienda in general and one product in paticular. I recently cooked for a tapas/wine tasting event. I used Seniorio de Vizcantar Extra-Virgin Olive Oil in my Salsa Romesco, Gazpacho, Pasta de Azeitonas, and on an orange and red onion salad. The oil's spectacular, unlike anything we get domestically, and really made my dishes stand out as authentic and well-sourced. Thank you for carrying such a tremendous and fine selection of products from Spain, you have a life-long customer in me."
"Recently you asked me to rate my last purchase. I hope this is the place to do so. Our last purchase was Turrone. I was excellent. Service and delivery too, was excellent. We love everything Spanish and therefore found everything in your catalog exciting. We intend to shop with you again!"
"I was thinking of buying the cheese sampler for my neighbors but decided to wait a few weeks. They fell in love with the Manchego cheese I gave them yesterday. Your website is awesome. I lived and studied in Spain from September 1968 through August 1969 and haven't been back since my life as a student with great Arab friends can't be replicated now that I am 72!!!!However, your website and store allow me to remember Spain with fond delights for my friends and me."
"the rabitos I ordered on sale at Christmas were devoured for Valentine's -no contest the best such confection I have ever enjoyed-a perfect blend of textures and flavors - absolutely superb! a perfect treat!"
"I just wanted to say, excellent service and wonderful packaging, very professionally done. I was impressed. The food is absolutely the best just when I served in the Navy in Spain....I will be ordering over and over.EXCELLENT SERVICE. THANK YOU."
"I am delighted with your fast service and the quality of the Princesa de Minaya saffron I purchased! I could smell the product through the box. It is absolutely delightful! I am so glad I found you. A thousand thanks!"
"I have to tell you that I received a recent order and you included one of your catalogs. It is really a work of art. Keep up good work."
"Your Padron peppers are a gourmet delight."
"We received our first ever shipment of Padron peppers (I had the foresight to order 2 pounds), and we are tearing through them in a hurry. Addictively delicious, easy to prepare and even easier to inhale. Thank you for helping us to finally enjoy this famous treat!"
"I just wanted to thank you for your fantastic customer service and for the exceptional quality of your products. My winery recently served a celebration paella feast for about 60 people, paired with Sauvignon blanc and Pinot noir, and thanks to your service and products the feast was by every account a success. Your quicksilver delivery and superb attention to quality was the key to this success, and I thank you. I have already recommended your internet store to several other aspiring chefs and sommeliers, and will continue to do so!"
"Received my last order so fast I could not believe it - your service is extraordinary and I love your bath products. Thank you for your dependable, courteous service. It is so rare to find a competent organization these days."
"I wish to express my profound delight after tasting my first (and certainly not my last) INES ROSALES TORTA DE ACEITE. This crispy delicacy more than exceeded my hopes. I love just about anything Spanish, and this new discovery is the exclamation point! Thank you for carrying this confection."
"I want to take the opportunity to say thank you for bringing a little of my Spanish heritage to the US! I am from Panama and lived in the US for 20+ years, your store is the first where I find a lot of my traditional Spanish food. You provide the customers with the utmost good quality in the products and the service. Recently I ordered the cooking chorizos and I was very impressed on the packaging you used to ensure they were fresh and cold during shipping. Thank you."
"Thank you! We lived outside of Madrid at Torrejon, and my son, William, who you are sending this to was about 10 years old at the time. All four of my children love Spanish food - the olives, chuletas de cerdo, Manchego, Cabrales, and of course, Spanish tortillas! Thanks for bringing such wonderful memories back to my son - it's for his 38th birthday!"
"Your shipping of my order was unbelievably fast. What great service and product you offer. Thank you."
"Thank you all so much for the wonderful customer service I received for this order. My daughter was pleasantly surprised and very grateful for the "care" package. I can't wait to send another one! Thanks again. A very satisfied customer!"
"People, you've done it again! My order from you of Paula Wolfert's latest (and she's been a favorite of mine for a long time) and an excellent olive oil cruet arrived yesterday. My cazuela (an earlier purchase from you) will never even have a chance to cool at this rate. Thank you so much."
"Thank you so much for the wonderful product. My friend received her gift in very good time and was thrilled. I am looking forward to my shipment as well! Thanks again for your GREAT service."
"Last week I sent my daughter and her new husband an anniversary gift from your store. It was the small paella pan with the all the dry fixin's. I want to thank you for sending a gift that was just what you showed it to be. My daughter loved the gift! It is nice to be able to rely on a company to send a gift that is well presented. Thank you again for your consideration towards your customers."
"Valentine's gift to hubby arrived late through no fault of yours due to Nor'easter snow blizzard; the delay was quickly overlooked by his sheer joy and delight upon tasting the high quality of your dark chocolate pralines truffles and figs infused in brandy and chocolate. Will most definitely order more products in the future."
"Hi, Just want to let you know how very pleased I am with my recent order plus everything else I have purchased from La Tienda. I have never cooked or served in clay pots/dishes/cazuelas and am looking forward to my next purchase. Your packing is superb! Nothing has arrived cracked or broken. Once again, thank you very much for your excellent and beautiful products."
"I would like to thank you so much for the beautiful olive dish I ordered from your company. I purchased it as a gift for a friend and she is still raving about it. Your customer service dept. was most helpful in my selection, you shipped it immediately and it was wrapped extremely well. Thank you very much."
"Hello everyone! I just wanted to tell you how much I ADORE my Paella pan I bought from you in December. It is divine!!!! I bought the heavy duty 16" I believe...around $45 or so...the size is perfect and the quality is great. I could not be happier with it. I'm telling all of my friends!"
"I am from Galicia, Spain and this is my second year in a small town in Tennessee. I just discovered Latienda.com, and I really thank you guys for bringing to me a piece of my country here, because I really miss the food!!! It is amazing, you guys have everything I wanted!! You made my day!"
"I just wanted to say thank you! You have made this very Spainsick girl very happy. I've made 2 trips in my lifetime, and I really am in love with Spain and it's people. With your products I can enjoy a taste whenever. I am a Spanish teacher, and I've turned my students on to the flavors of Spain and some of my colleagues as well. Muchisimas gracias para el servicio y los productos tan finos! Yo voy a continuar pedir de aqui por muchos anos! Mil y una, y Feliz Navidad."
"I just wanted to send a quick note letting you know how pleased I am with my package! Not only did it come earlier than planned, but everything was well wrapped, and the products were excellent! I will definitely be ordering from you again! Thank you! Zoroniak!"
"Just ordered 2 paella kits for different families...LOVED that I could put multiple addresses for same order! Great innovation...very easy. Thanks."
"I just wanted to thank customer service for the excellent help I received last Friday. A ham I had ordered 12/6 was schedule to arrive on Thursday 12/10. Due to the success of the sale my ham was not going to ship until today. As I had an event and the ham was the star, you shipped the ham overnight. My guests loved the ham and I told them of the excellent service you provided me. Thanks for all the help."
"Thought you should see my sister-in-law's reaction to Tapas for Two:"I know you have seen the picture in the catalogue, but the picture can't possible do it justice. It's a wonderful basket--a keeper--filled with shredded wood shavings and all kinds of delicious "edibles" and the whole thing is wrapped with a lovely gold gauze and tied with a gold cord. Really, really stylish."
"Thank you so.......very much! Your help is greatly appreciated. Happy Holidays to you as well, and please give a huge thank you to the owners of La Tienda for creating this company! I have been travelling to Spain since I was 15 years old and have always wished I could get typical Catalan and Spanish food from Spain while I am home. I discovered La Tienda I think in 2002 and have been a loyal customer ever since."
"MY FAMILY LOVED IT!!! My husband told me that it brought back memories of his life in spain. The flavors are out of this world. The cheese was also amazing, just all around the most amazing gift i could have given. Thank you so much Happy Holidays to all. Great customer service also. Don't think I could be happier. Thank you again."
"I have lived in Spain for 15 years, and have ordered a few things from you to send to family members in the US as it's safer than mailing things from here. I also recommend La Tienda to friends who have moved back to the States, so they can get all their favorite treats. I have to say this holiday season, you have outdone yourselves with a HUGE range of items from Spain and other countries. WOW!!! I'm bowled over! Keep up the good work. Besitos!"
"I just wanted to say THANK YOU for your store! You can't find authentic chorizo, bonito, or jamon anywhere else in this country that I've been able to discover -- outside of a few exceptional restaurants in large cities -- so yours is an invaluable resource for American lovers of Spanish food. I can't say enough about your service and selection, honestly! If I still lived in the DC area I would happily make a special trip down to your new store in Williamsburg, too. Thanks again."
I absolutely love the Spanish cocktail mix! Please keep this on your ordering site for a long time to come - it's not only yummy but addictive! Also, I have nothing but praise for your products, your customer service, your lovely newsletters, even your packing methods - You are numero uno! Thanks."
"I placed my order on Sunday and just received my package today. What fantastic Service!!!! Thank You for being so prompt and efficient."
"Simply amazing! That's all I can say about your 'faster than lightning' shipping and the wonderful packaging. I ordered yesterday and my package arrived today. The Cazuelas are really charming. Thank you for a great experience!"
"It is IMPOSSIBLE to praise La Tienda high enuff! Customer service is exceptional! Quality products! Good prices. More USA businesses should follow their stellar example! Have a problem with your order? Call them and they solve it with a happy smile in their voice ALWAYS! If you haven't read Don Harris articles on Spain, do so, I lived in Spain 23 yrs, been in many of the places He talks about and they are top notch & true."
"I have been meaning to write to you for sometime to tell you and your staff at La Tienda what a pleasure it is do business with you.Our family lived in Spain for a number of years in the late sixties and early seventies and naturally have an affinity for those things Spanish. Our family moved back to the States in '76 and we found ourselves talking constantly about special Spanish foods we missed, one of which was a special bocadillo.We have ordered from you for a number of years, and have directed many of our family and friends to La Tienda, but it was only recently that we were visiting your website, where you must have over 500 wonderful things to offer, that we discovered your Guindillas. We immediately ordered everything from you for the sandwich, and I must tell you, that was one of the best bocadillos we have had in years!Thank you, again, for offering what you do, the truly authentic Spanish foods."
"I am thrilled with every item I received. The package came on time, everything was chilled and in perfect condition. The serrano ham was heaven, and everything else was delicious. I'll be ordering from you soon."
"I just wanted to thank you so very much for sending another order of the olive oil. This one arrived in perfect condition and I really appreciate this gesture on your part.As I wrote you two days ago, my original order arrived quite damaged, even though it was packed well and the box showed no outward signs of any damage. I have been doing business with La Tienda since you first began, and it's gestures like this that keep me an extremely happy and loyal customer.I have told all of my friends and family about how much I enjoy ordering from you, and many of them are now loyal customers, too. La Tienda is truly the best! Again, muchas gracias!!! A La Tienda customer FOREVER."
"Last week, I jumped for joy when I found your web site. Like you, I too fell in love with Spain! My first trip there was in 1985. Friends had asked me to 'escort' their teen twins to Galicia. My 'love affair' with Spain has continued. So I travel there each and every time I get a chance. When I return, I do bring back products I love. But on the off-years when I don't go, it's great to know your Tienda is here to quench my desire for some delicious Spanish product!..."
"Recently sent a birthday gift to my daughter... She received it on her exact birthday Sept.10th. She LOVED every item she received. Could not say enough good about her gift. Thanks so much for the help in the selection as well as the quality of the products."
"Just wanted to take the opportunity to compliment your staff/company and concept. I have ordered several times great products from your web-site. The orders come super fast and always deliver fantastic gourmet items. Thanks for providing a great service!!!"
"I would like to take the time to thank you for your prompt and professional response to my e-mail. You made me feel as if my order was the only one that matters, and that is a great feeling as a consumer..."
"I just wanted to drop a quick note to let you know how satisfied I am with my recent order. I ordered on a whim from your website after finding the Porron pitcher I was looking for. I ordered it on a Thursday afternoon and it was at my front door via FEDEXG on Sat. morning! The price plus shipping was great and the packing was outstanding. I will be shopping again soon with you. Thanks!"
"I noticed that one of your question and answers referred to cooking tortilla espanola. Having consistently failed to cook one without messing it up, I finally succumbed to purchasing the tortilla espanola pan sold by La Tienda. It works splendidly and I highly recommend it."=
"I just wanted to say thank you so much for the fabulous customer service! It is a rarity these days and your customer service manager, Lesa Robinson, went above and beyond to help me with my order. Also, your warehouse manager went out of their way to get my shipment to me faster. This is the best customer service I have had in a while. I can't wait to get my order! Thanks again!"
"The natural jamon serrano that you just shipped us is WONderful! Oh, my gosh! I layered it with avocado, spinach, red onion in a sandwich. To die for!"
"Congratulations!!!! Quite a nice wine selection you now carry...and my favorite orange KAS!!!! Keep up the good work!"
"good foods, good service, good advice...spreading you around to everyone I know."
"I just got my order today, right when you said it should be here. I ordered Sherry vinegar and was impressed with how well it was packed. Thanks for the great service and speedy delivery, and for the assortment of awsome products. I WILL be ordering from you again (actually, probably tomorrow.) Thanks again."
"I had recently placed an order with La Tienda for a Glass Wine Porron. I would just like to say thank you! The site was really easy to navigate as well as place an order. The order came directly to my house in a very timely fashion. When I opened the box, my brand new porron was expertly wrapped with care. Even though my order was placed without human interaction, I can tell that the customer service from La Tienda is top notch which is unfortunately hard to come by when placing orders online. I would just like to say thanks again, you have completely made my day!"
"I would like to express my appreciation of how you carefully wrapped and protected the bottle of Nenuco cologne I bought from you. With customer care like yours, I will always find reasons to buy from LaTienda.com. Keep up the good work."
"Come on guys, you are making everyone else look so bad...My order confirmation arrived almost before I finished printing my order, then to receive a tracking number just a couple of hours later - just too much. Thanks so much."
"I have used La Tienda many times to send gifts quickly to my friends and family in the United States. La Tienda ROCKS!"
"I just wanted to say thank you so much from the bottom of my heart. I'm from Alicante, and I've been living in the US for 8 years now. You cannot find authentic Spanish food or good Spanish restaurants, at least where I live. Now, thanks to your wonderful site and authentic Spanish products I can finally say that I feel at home. You brought tears to my eyes when I received my first order from you guys, specially when I saw my Cola Cao :) Thank you so much familia for doing such an incredible effort to bring to the US the best from mi querida Espana. Muchisimas gracias por todo!!"
"We enjoyed the 2008 paella and sangria day greatly. We had ridden our motorcycles that day, a little hot, but the cool sangria and cold water refreshed us. We would definitely attend another one in the future."
"We have placed and received several orders now over the past year and a half. Everything always arrives in tip top shape and of course is of the finest quality. As my wife is from Spain and I spent nearly 4 years there we really appreciate the ability to purchase high quality products from La Tienda. We moved to Oregon from Spain in 1976. We try to get back there for extended visits approx. every 4 to 5 years. Our next visit is scheduled for 2009 or 2010. Keep up the good work!"